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Terms & Conditions

INTRODUCTION

Thank you for choosing Request Rocket (“the Service”). These Terms of Service (“Terms”) govern your access to and use of the Request Rocket website, platform, software, APIs, documentation, and associated services (collectively, “Request Rocket” or “the Service”), owned and operated by [Your Company Name] (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

DEFINITIONS

  • “Account” means the account you create to use the Service.

  • “Client Application” means any application, website, or system you develop or operate that utilizes or integrates with the Service.

  • “Content” means any data, information, software, text, images, or other content transmitted by you or on your behalf through the Service.

  • “API Proxy Services” means the Request Rocket functionality that allows you to create, configure, and maintain API proxies, enabling routing, transformation, and analysis of API traffic between your backend services and Client Applications.

ELIGIBILITY AND ACCOUNT REGISTRATION

  1. Eligibility
    You must be at least the age of majority in your jurisdiction to use the Service. By creating an Account, you represent that you have the legal capacity to enter into this agreement.

  2. Account Registration
    You are responsible for the accuracy and completeness of the information you provide when registering for an Account. You agree to keep this information up to date.

  3. Account Security
    You are responsible for maintaining the confidentiality of your login credentials. You will promptly notify us of any suspected or unauthorized use of your Account.

PROVISION OF THE SERVICE

USE OF THE SERVICE

  1. Appropriate Conduct
    You agree to use the Service in compliance with all applicable laws, rules, and regulations in Queensland and the Commonwealth of Australia. You will not use the Service to:

    • Violate the rights of others, including intellectual property rights;

    • Transmit or store harmful, abusive, obscene, or unlawful content;

    • Interfere with or disrupt the Service or related networks;

    • Circumvent any security measure or attempt to gain unauthorized access to the Service.

  2. Rate Limits and Fair Use
    We may implement reasonable technical restrictions, such as rate limits or resource quotas, to ensure stability and performance for all users. Exceeding these limits may result in temporary or permanent suspension of your Account.

  3. Monitoring Compliance
    We reserve the right (but do not undertake the obligation) to monitor your use of the Service to ensure compliance with these Terms.

  1. License Grant
    Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service solely in accordance with these Terms.

  2. Modifications to the Service
    We may update, modify, or discontinue parts of the Service from time to time. We will make reasonable efforts to notify you of major changes via email or by posting a notice on our website.

  3. Third-Party Integrations
    If the Service integrates with or references third-party services, you acknowledge that any reliance on such services is subject to their own terms of service. We are not responsible for the availability or accuracy of third-party services.

FEES AND PAYMENT

  1. Subscription Plans
    Access to certain features of the Service may require a paid subscription. The details, including pricing and payment terms, will be specified in your subscription plan.

  2. Billing
    If you purchase a subscription, you must provide a valid payment method. You authorize us to charge your payment method for all applicable fees. Any changes to fees will be communicated in advance.

  3. Late Payments
    If payment is not received by the due date, we reserve the right to suspend or terminate your access to the Service.

PROPRIETARY RIGHTS

CONFIDENTIALITY

  1. Definition
    “Confidential Information” means any non-public or proprietary information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) that is marked or designated as confidential, or that reasonably should be understood to be confidential.

  2. Obligations
    The Receiving Party will use the Disclosing Party’s Confidential Information solely for the purpose of fulfilling its obligations under these Terms, and will protect such information with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

  3. Exclusions
    Confidential Information does not include information that is or becomes public (other than through unauthorized disclosure), is independently developed without reference to the disclosed information, or is lawfully received from a third party.

  1. Ownership
    Except for the rights expressly granted to you in these Terms, all intellectual property rights related to the Service, including trademarks, logos, and software, are our exclusive property.

  2. Content Ownership
    You retain ownership of your Content. By using the Service, you grant us a worldwide, royalty-free licence to access, store, process, and transmit your Content solely as necessary to provide the Service.

  3. Feedback
    You may provide suggestions or ideas for improving the Service (“Feedback”). By submitting Feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use, copy, modify, and incorporate the Feedback.

PRIVACY

Our collection and use of your personal information are described in our Privacy Policy. By using the Service, you agree to the terms of our Privacy Policy.

WARRANTIES AND DISCLAIMERS

  1. Australian Consumer Law
    Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

  2. Mutual Warranties
    Each party represents and warrants that it has the necessary authority to enter into and perform under these Terms.

  3. Disclaimer of Warranties
    To the extent permitted by law and subject to clause 9.1, the Service is provided on an “as is” and “as available” basis without warranties of any kind. We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIMITATION OF LIABILITY

  1. Exclusion of Certain Damages
    To the extent permitted by law and subject to clause 9.1, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms or the Service.

  2. Cap on Liability
    Subject to clause 9.1 and to the fullest extent permitted by law, in no event will our aggregate liability exceed the amounts paid by you to Request Rocket in the twelve (12) months immediately preceding the event giving rise to the liability.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Request Rocket, its affiliates, employees, and agents from from and against any claims, damages, or expenses (including reasonable legal fees) arising out of your use of the Service, your breach of these Terms, or any infringement by your Content of third-party rights.

TERM AND TERMINATION

  1. Term
    These Terms commence on the date you accept them and continue until terminated in accordance with this section.

  2. Termination by You
    You may terminate these Terms by discontinuing use of the Service and closing your Account.

  3. Termination by Us
    We may suspend or terminate your Account if you violate these Terms or if continued provision of the Service is not feasible for legal or operational reasons. We will make reasonable efforts to provide prior notice unless immediate termination is required by law or to protect our interests.

  4. Effect of Termination
    Upon termination, your right to use the Service immediately ceases. Sections related to confidentiality, limitations of liability, indemnification, and disclaimers will survive termination.

GOVERNING LAW AND DISPUTE RESOLUTION

  1. Governing Law
    These Terms are governed by and construed in accordance with the laws of the State of Queensland, and, where applicable, the laws of the Commonwealth of Australia.

  2. Jurisdiction
    You agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia to resolve any disputes arising under or in connection with these Terms.

  3. Alternative Dispute Resolution
    Nothing in these Terms prevents either party from seeking injunctive relief or interim remedies in any court of competent jurisdiction. Where practicable, the parties agree to attempt to resolve any dispute in good faith through informal negotiation before commencing legal proceedings.

CHANGES TO TERMS

​We may update these Terms from time to time. If we make material changes, we will notify you via email or by posting a notice in the Service. By continuing to use the Service after the changes become effective, you agree to the updated Terms.

GENERAL PROVISIONS

  1. Assignment
    You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, reorganization, or sale of our assets.

  2. Entire Agreement
    These Terms (including any referenced policies) constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on the subject matter.

  3. No Waiver
    Our failure to enforce any provision of these Terms will not be a waiver of that provision or any other provision.

  4. Severability
    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect, and the invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original.

  5. Force Majeure
    Neither party will be liable for delays or failure in performance caused by events beyond their reasonable control, including natural disasters, wars, acts of terrorism, government actions, pandemics, or any other force majeure event.

CONTACT INFORMATION

If you have any questions or concerns about these Terms, please contact us at:

Request Rocket
Email: support@requestrocket.com

ACCEPTANCE

By using the Service, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

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