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Privacy Policy

INTRODUCTION

This Privacy Policy describes how Request Rocket (hereafter “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information of users of the Request Rocket (“the Service”). It applies to information we collect through our website, platform, API, and related services.

SCOPE AND DEFINITIONS

Scope
This Privacy Policy applies to personal information we collect, use, or disclose when you use the Service, create an account, or otherwise interact with us.

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Personal Information
“Personal information” means any information or opinion about an identified individual, or an individual who is reasonably identifiable, including as defined under the Privacy Act 1988 (Cth) and other applicable laws.

INFORMATION WE COLLECT

We may collect the following types of information:

  • Account Information: Such as your name, email address, and other details you provide when you create or update your account.

  • Usage Data: Including information about how you interact with the Service, log data, and device information (e.g., IP address, browser type).

  • Transactional Data: Payment details, billing information, and other data necessary to process subscription fees or other transactions.

  • Communications: Copies of communications (e.g., support requests) or other correspondence sent to us.

HOW WE USE YOUR INFORMATION

We may disclose your personal information to third parties under certain circumstances:

  • Service Providers: We may share information with trusted third parties who perform business functions (e.g., payment processors, analytics providers) on our behalf.

  • Compliance with Laws: We may disclose information if required by law or in good-faith belief that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

  • Business Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, we may transfer user information as part of that transaction.

DISCLOSURE OF PERSONAL INFORMATION

We use the collected information for various purposes, including to:

  • Provide, maintain, and improve the Service;

  • Process your subscriptions or transactions;

  • Communicate with you, including responding to inquiries or customer service requests;

  • Monitor and analyze usage patterns or trends to enhance user experience;

  • Enforce our Terms of Service or other legal rights, and comply with applicable laws and regulations.

INTERNATIONAL DATA TRANSFERS

We may transfer your personal information to countries outside your jurisdiction, including to servers located in other regions. Where we do so, we will take reasonable steps to ensure that your personal information is appropriately protected in accordance with applicable laws.

ACCEPTANCE

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to it.

DATA SECURITY

We use industry-standard security measures to protect personal information from unauthorized access or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. We will securely dispose of personal information when it is no longer required.

YOUR RIGHTS AND CHOICES

Under the Privacy Act 1988 (Cth) and other applicable laws, you may have rights regarding your personal information, such as the right to request access, correction, or deletion. Please contact us using the information below to exercise these rights. We may require verification of your identity before responding to certain requests.

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, web beacons, and similar technologies to collect information about your use of the Service. This helps us analyze trends, administer the Service, and improve your user experience. You can control cookies through your browser settings, but disabling cookies may affect certain functionality.

THIRD PARTY WEBSITES AND SERVICES

The Service may include links to third-party websites or services, which are governed by their own privacy policies. We are not responsible for the privacy practices of these third parties and encourage you to review their policies before providing them with any personal information.

CHILDREN'S PRIVACY

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we or if a user of our platform may have inadvertently collected such information, please contact us so we can promptly remove it.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of significant changes by posting a notice within the Service or sending you an email. Your continued use of the Service after the effective date of the updated policy will be deemed acceptance of those changes.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Request Rocket
Email: support@requestrocket.com

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